Mafaati Refund Policy

Mafaati strives to provide a seamless and satisfying food delivery experience for all our customers in Delhi. However, we understand that situations may arise where a refund might be necessary. This policy outlines the circumstances under which Mafaati will issue a refund and the process for requesting one.

Circumstances for Refunds

• Order Cancellation:
  • A full refund will be issued if you cancel your order before the restaurant starts preparing it.
  • If you cancel your order after the restaurant has begun preparing it, a partial refund may be issued, excluding the restaurant commission.
• Order Not Delivered:
  • A full refund will be issued if your order is not delivered within the estimated delivery timeframe and cannot be located.
• Incorrect Order:
  • A full refund will be issued if you receive an incorrect order. You can either keep the incorrect item(s) and receive a refund for their value, or request a replacement order.
• Damaged Order:
  • A full refund will be issued if your order arrives damaged or spoiled upon delivery. We may request photographic evidence of the damage.

Circumstances Where Refunds May Not Be Issued:

• Order cancellations made after the restaurant has begun preparing the food (partial refund only).
• Cancellations due to change of mind or ordering the wrong item(s).
• Delays caused by unforeseen circumstances beyond Mafaati's control (e.g., extreme weather, traffic accidents).
• Complaints regarding portion size, taste, or quality of food as these are subjective and depend on restaurant preparation.

Requesting a Refund

If you believe you are eligible for a refund under this policy, you can request one by following these steps:

1. Login to your Mafaati account on the website or app.
2. Go to your order history and select the order you wish to request a refund for.
3. Click on "Request Refund" and provide a detailed explanation for your request.
4. You can also attach photographic evidence if applicable (e.g., damaged order).

Our customer support team will review your request and respond within 24-48 hours. If your request is approved, the refund will be processed within 5-7 business days to the original payment method used for the order.

Contact Us

If you have any questions regarding this Refund Policy or require further assistance, please don't hesitate to contact our customer support team:

• Email: info@mafaati.com
• Phone: +919911211151

Note: Mafaati reserves the right to modify this Refund Policy at any time without prior notice. We encourage you to review this policy periodically for any updates.